Shipping Policy

Last Updated: October 21, 2026

At Ellvive, we aim to make your shopping experience simple and convenient, from checkout through delivery.

Order Processing

Orders are processed after payment confirmation.

Processing times may vary depending on product availability, weekends, public holidays, and order volume.

Once your order has been dispatched, you will receive a shipping confirmation email when tracking information is available.

Shipping Availability

We ship to supported locations shown during checkout.

Shipping availability and delivery estimates may vary depending on your destination and the products ordered.

Shipping Costs

Ellvive offers free shipping on eligible orders where advertised.

Any applicable shipping charges will be displayed during checkout before payment is completed.

Estimated Delivery Times

Delivery times depend on your location, the selected shipping service, and carrier operations.

Where available, estimated delivery information will be provided during checkout or in your shipping confirmation.

Delivery estimates are not guaranteed arrival dates.

Order Tracking

Once your order has been shipped, tracking details will be sent to your provided email address when available.

Please allow time for the carrier to update the tracking information.

Shipping Delays

Unexpected delays may occur because of weather, customs procedures, carrier disruptions, or other circumstances.

If your order is significantly delayed, contact our support team for assistance.

Incorrect Shipping Information

Customers should verify their shipping information before placing an order.

If you notice an error, contact us immediately. Address changes may not be possible after dispatch.

Lost or Damaged Packages

If your package is missing or arrives damaged, contact us with your order number and relevant details.

We will review the issue and assist with an appropriate resolution in accordance with applicable consumer rights.

International Orders

International shipments, where available, may be subject to customs requirements, import restrictions, duties, or taxes.

Any applicable charges will be disclosed where required by law or assessed according to the destination country's regulations.

Contact Us

For shipping questions, delivery updates, or order assistance:

Email: contact@ellivive.com

Website: https://ellvive.com/