Return and Refund Policy

Last Updated: October 21, 2026

At Ellvive, customer satisfaction is important to us. We want you to shop with confidence and have a clear understanding of our return and refund process.

30-Day Money-Back Guarantee

Products advertised with our 30-day money-back guarantee are eligible for a refund request within 30 days of delivery, including products opened for normal trial use.

To request a refund, please contact contact@ellivive.com with your order number and the reason for your request.

Returns and Eligibility

For products not covered by a specific money-back guarantee, you may request a return within 30 days of delivery.

Items should be unused, unopened, and in their original packaging unless otherwise required by applicable consumer protection laws.

For health and hygiene reasons, opened supplements are generally not returnable unless covered by an advertised satisfaction guarantee or applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at contact@ellivive.com as soon as possible.

Include your order number, a description of the issue, and photographs if available. We will review the situation and arrange an appropriate resolution.

Refund Processing

Once your refund request has been reviewed and approved, refunds will be issued to the original payment method.

The time required for the refund to appear in your account depends on your payment provider or financial institution.

Return Shipping

Please contact our support team before sending any products back. We will provide return instructions and explain any applicable shipping charges.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible. We will try to accommodate your request before shipment, but changes cannot be guaranteed once processing has begun.

Contact Us

For returns, cancellations, and refund inquiries:

Email: contact@ellivive.com

Website: https://ellvive.com/

Nothing in this policy limits your rights under applicable consumer protection laws.